Refund policy

At QiQibaby, your satisfaction is our wish and guarantee. For any reason you are not completely satisfied with the products purchased from QiQibaby, you can return the unused portion for exchange or refund in 30 days since you purchased it.

1.What is your returns policy?

Please refer to our returns policy page for more information.

2.How do I return an item?
You can return easily by going to your account and clicking on the order you wish to return. Please refer to our returns policy page for more information or click here to start your return.

3.Can I return a product if l no longer want it?
We want all our customers to enjoy their products. If you’re not happy with the products you purchased, you can send them back to us. Please visit our returns policy page for more information.

4.What happens once my item is returned?
As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next. You should receive an email to notify you of any action taken.

5.When will I receive my refund?
We’ll send you an email once your refund has been processed. After receiving this email, your refund should appear in your account within 5 business days. If you don't see your refund within 10 business days since you received our email, please contact our Customer Service team.

6.I used PayPal to make my purchase, and have since returned an item, why haven't I been refunded?

At QiQibaby all refunds are issued within 2 weeks of the return reaching our warehouse. If you haven't received your refund back from PayPal it may be because you used a credit card to make your payment. PayPal states on their site that it can take up to 30 days for the refund to appear on your statement.

7.l used PayPal to make my purchase, and have since canceled my order, why haven't I been refunded?
QiQibaby authorizes your PayPal account at the time the order is placed. Your PayPal account is charged at the time your order ships. PayPal states on their site that it can take up to 30 days for the refund to appear on your statement.

8.I didn't receive a full refund on my return. Why?
At QiQibaby we work hard to get you your money fast, however in order to get returns processed quickly we do charge fees for packages that slow us down. There is a $15 service charge for refused packages. Also, shipping is non-refundable.

9.If l place an order with multiple payment types how will I be refunded?
If a gift card or store credit was used for a purchase with a credit card, and an item is returned, the amount paid with store credit or a gift card will be refunded first. If there is an additional balance due, it will be returned to the secondary form of payment.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at support@QiQibaby.com.